At Beckett Voyage, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with the product you received, we offer a return and refund policy under the following terms.

1. Return Policy

  • Eligibility for Returns: Returns are accepted within 7 days from the date of delivery, provided that the product is in its original condition, unused, and in the original packaging.
  • Reasons for Return: Returns will only be accepted in the following cases:
    • The product is damaged or defective.
    • The wrong item was delivered.
  • Non-Returnable Items: Items that are used, opened, or damaged after delivery cannot be returned.

2. How to Initiate a Return To initiate a return, please follow these steps:

  1. Contact our customer service team via email within 7 days from the date of delivery.
  2. Provide your order number and the reason for the return (e.g., damaged or wrong item).
  3. Our customer service team will guide you through the return process and may request photos of the damaged or incorrect items to facilitate the return.

3. Refund Policy

  • Once the returned product is received and inspected, we will process your refund. Refunds will be issued in the form of cash, and the payment will be credited to the same address at which the product was delivered.
  • Refund processing may take 7 to 10 business days after the returned item is received.
  • Please note that shipping charges, if applicable, are non-refundable.

4. Return Shipping Costs

  • In the case of damaged or incorrect products, Beckett Voyage will cover the return shipping costs.
  • If you are returning an item for any other reason, the cost of return shipping will be the responsibility of the customer.

5. Exchanges We do not offer direct exchanges. If you would like a different product, please return the original item according to our return policy and place a new order for the desired product.

6. Payment Method

  • As we offer cash on delivery (COD) payments, refunds will be processed in the form of a cash return.
  • Refunds will be issued via cash collection by our delivery agents at the time of your return shipment. Alternatively, we may arrange for another secure method of cash return as agreed upon by our customer service team.

7. Non-Returnable Conditions

  • If the item is damaged due to misuse or improper handling, it will not be eligible for return.
  • Returns cannot be accepted after 7 days from the date of delivery.

8. Contact Us For any questions or concerns about our return and refund policy, please contact us at: [email protected]